Our support representatives might ask you to provide us with your unique identifier so that they can help you in more detail. We appreciate your cooperation with this, as it really does help us figure out your specific issue more quickly, and hopefully solve your problem!

You already have my email address - Why do you need this?

Privacy! 

We really care about your privacy, and so in some cases, we don't actually receive your email address. All we get is a "Unique Identifier" that the university sends us when you log in. This does sometimes get in the way of solving things quickly, but hopefully you can see the benefit.

How to find your Unique Identifier

In the BibliU app, navigate to the Library View. If you're currently reading a book, you can do so by clicking the back arrow button on the top left of the interface.

Once you're in the library view, on the top right of the screen is a little cog, click that button.

In the middle of the screen, beneath the BibliU logo, you will see a string of characters. Either copy & paste that string (this makes our life easier), or take a screenshot of it and send it through.

In this example, the string is:

=123hud823uhasb098234bda21bd12jbasdih12e-=/uidbsa