My access code for my course material is marked as already used or expired.

If your access code for your course material is marked as already used or expired, this guide will help you understand what to do next to regain access quickly and smoothly.

How to Report an Access Code Issue

To assist you promptly, please provide the following information when reporting the issue:

• Your course details (course name, code, instructor)
• A screenshot showing the error message indicating that your access code is already used or expired

What Happens Next

Once you submit your course details and screenshot, our BibliU support team will:

1. Verify the issue with your access code
2. Reassign a new access code specifically for your course material
3. Provide clear instructions on how to redeem and use the new access code on the BibliU platform

Tips to Prevent Access Code Issues

To help avoid issues with your access codes, consider the following best practices:

• Redeem your access code as soon as you receive it to ensure timely access
• Keep your access code in a safe place and avoid sharing it with others
• If you purchased your materials through a campus store or other retailer, verify the code’s activation at the point of purchase

Need Further Help? Contact BibliU Support

Our team is dedicated to ensuring your learning experience is uninterrupted. If you continue to face difficulties with your access code, do not hesitate to reach out to BibliU support with your course information and error message details. We're here to support affordability, accessibility, and equity in your education journey.

You can reach us by contacting support@bibliu.com!