I Opted Out But I'm Still Being Charged

We completely understand how frustrating this can feel, and we want to help get it resolved as quickly as possible! Here's what may have happened and the best path forward.

Why You Might Still See a Charge

• The opt-out deadline may have passed — most programs have a deadline set by your institution, and if the opt-out was submitted after that date, the charge may have already been processed
• There may be a short processing delay — sometimes it takes a little time for an opt-out to show up in your billing
• The opt-out may not have completed successfully — check your email for a confirmation from BibliU; if you didn't receive one, it's possible it didn't go through

Here's What to Do

1. Check for a confirmation email — a successful opt-out always generates a confirmation. If you don't see one, reach out and we can check on your status!
2. Check the opt-out deadline — your institution's bookstore or bursar's office can confirm the deadline for your term
3. Contact your institution — billing adjustments are typically handled directly by your institution, so they're the best first point of contact for any charge corrections

Still Need a Hand?

We're always happy to help investigate! Email us at support@bibliu.com with:

• Your Unique Identifier (see: Sharing your Unique Identifier with Support)
• Your institution name and course details
• The date you submitted your opt-out
• A screenshot or copy of your opt-out confirmation if you have one

We'll work with your institution to get things sorted for you!