My Book Is Not Showing in My Library

Don't worry — this is one of the most common questions we get, and it's almost always a quick fix! If your textbook or course material isn't showing up in your BibliU library, here are a few things to try.

Why Your Book May Not Be Showing

• Your institution or instructor hasn't made the material available just yet — it may be coming soon!
• Your access hasn't been activated yet (this is common with access code or Flat Fee Billing programs)
• You might be logged in with a different account than the one linked to your course
• There may be a brief sync delay after enrollment — sometimes it just needs a moment to catch up

Steps to Try First

1. Log out and log back in — this refreshes your library and is often all it takes!
2. Check your email — look for a BibliU welcome or activation email that may include a link or access code you still need to use
3. Confirm your login — make sure you're using the email address associated with your course enrollment (usually your institution email, not a personal one)
4. Try a different browser or the BibliU desktop app — sometimes a quick switch is all you need

Still Not Seeing Your Book? We've Got You!

Reach out to us at support@bibliu.com and we'll get it sorted for you! Please include your Unique Identifier, the full title and author of the book, and your course name and institution so we can jump right in.