How to Contact BibliU Support

We're here to help — and the more information you can share with us upfront, the faster we can get your issue resolved! Here's everything you need to know about reaching our support team.

How to Reach Us

📧 Email: support@bibliu.com
This is the best way to get in touch for most issues. Our support team is available and will respond as quickly as possible.

💬 Submit a Ticket: Click the Support button in the bottom-right corner of any BibliU page to start a ticket with our team.

Check If There's a Known Issue First

Before reaching out, it's worth checking our service status page to see if there's a known outage or issue affecting the platform: Check BibliU service status.

What to Include in Your Message

Including the right details upfront helps us skip back-and-forth and get to a solution faster! Here's what's most helpful:

• Your Unique Identifier — this is the quickest way for us to find your account. See: Sharing your Unique Identifier with Support
• Your institution name and course info
• The full title and author of any affected book or course material
• A clear description of the issue — what you were trying to do, what happened, and any error messages you saw
• Screenshots or a screen recording — if you're able to capture the issue visually, it helps enormously. Be sure to include the URL in the recording!
• Your device and browser — e.g., "Chrome on a Windows laptop" or "iPhone 14, iOS 17"

For Institutions and Administrators

If you're an institution admin reaching out about a student issue or a platform/integration problem, please also include:

• The course name and code
• The number of students affected (if applicable)
• Any relevant error messages from the admin portal

Response Times

We aim to respond to all support queries as quickly as possible. For urgent issues affecting a large number of students, please mention this in your message so we can prioritise accordingly.

We genuinely love hearing from our users — don't hesitate to reach out!