| I don't see a BibliU link in my LMS course menu. | Confirm your course is published. If it is, contact your campus store — the link may not be enabled for your section yet. |
| I clicked the LMS link and see a blank page. | Accept cookies, refresh once, and try a different browser. Most blank-page issues are cookie-related. |
| The LMS link sends me to a login screen instead of the Bookshelf. | Try the SSO path (ON-02) instead. If SSO works, the LMS handoff for your course is misconfigured — open a ticket. |
| I don't see my institution on the SSO sign-in screen. | Your institution may not be configured for direct SSO. Use the LMS path (ON-01) or open a ticket so we can confirm. |
| SSO keeps redirecting me back to the sign-in page. | Clear cookies for bibliu.com and your IdP, open a fresh browser tab, and try again. |
| The QR code option isn't showing in the app menu. | Update the BibliU app to the latest version. The option is in the account/sign-in menu after a fresh install. |
| The app says "scan failed" when I try the QR code. | Brighten your laptop screen, hold the phone steady, and re-scan. If still failing, sign in with SSO inside the app instead. |
| After QR sign-in, my books don't appear in the app. | Make sure your laptop session is the institution-tied account. Pull-down to refresh on the app's home screen. |
| I can use BibliU on my laptop but not on my phone. | Confirm you're on iOS or Android — Kindle devices aren't supported. Otherwise, follow ON-03 again from a fresh app install. |
| My account email looks wrong (not my college email). | Open a ticket. We need to merge or correct accounts so your materials follow your college email. |
| I have access on the laptop, but I get a paywall on my phone. | You're probably signed in as a different account. Sign out of the app and use ON-03 to connect via QR code from your laptop. |
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