ICAEW FAQs

If you want to log into our app, instead of entering your email address or requesting a password reset, please log in via the 'Through your university / institution' section. We've provided a detailed step-by-step guide below for your easy reference:

• Go to https://bibliu.com/app/#/signinPage

• Just under the 'Through your university / institution', click the drop-down arrow to find ICAEW

• Select ICAEW and click on the Next button

• This will direct you to ICAEW's authentication environment where you then have to enter your e-mail address and password

Alternatively, you can copy and paste this link (bibliu.com/users/saml/icaew) into your browser to access your e-books in the app.

Also, if your tuition provider is found on the list below, feel free to use these login steps above so you can access your account without any issues.

• Kaplan
• BPP
• First Intuition
• Deloitte

Frequently Asked Questions

• Missing Book

In case you can't see your book in your library, you need to check first if you purchased this book for yourself or via a partner.

• For individual purchasers -
  • Please provide us with your Order Number (LM-xxxxx) via email at support@bibliu.com so we can escalate this to ICAEW for further checking.
• For students under an ICAEW partner -
  • You need to determine which partner (BPP, Kaplan, First Intuition, etc.) issues your books.
  • Check if you already received an email with the subject line 'eBook access invitation'.
    • If yes, click on the "Redeem your license" button and the title should appear on your library after doing this. (Note: If you encountered an error message after doing this, please send us a screenshot of the error message you've received at support@bibliu.com for further checking.)
    • If not, access to your ebooks is organized and administered by the training provider where you've purchased your book. Kindly approach them to find out when they will be assigning you your materials.
• Some of the books are already added on your library and may have been buried down due to library capacity, if that is the case, easiest way to look for your books is to do a quick search from your library. 
• At times, there are delays to the service, in this case you can try the following steps:
  • Log out of the bookshelf (click on the cogwheel in the top right-hand corner and select ‘Sign out’)
  • Open up the Chrome browser and a new incognito tab
  • Paste this into the browser: bibliu.com/users/saml/icaew
  • Login using the exact same account details you used when initially redeeming your license

If in any case, you are still unable to find your books, feel free to reach out to our team at support@bibliu.com with the following details:

• Your full name

• Your email address (or email addresses - if you have a work and a personal address)

• The email address your ICAEW student account is registered with

• Your Unique Identifier in the app. You can find detailed instructions on how to obtain this detail on: Sharing your Unique Identifier with Support.

• Confirm if you purchased this book for yourself or via a partner?
  • For individual purchasers - Please provide us with your Order Number (LM-xxxxx).
  • For students under an ICAEW partner - Please advise which partner (BPP, Kaplan, First Intuition, etc.) issues your books. Additionally, could you kindly attach a copy (not a screenshot) of the email you received, with the subject line 'eBook access invitation'?