Check out these frequently asked questions (FAQ's) specifically for faculty.
| If the question is... | Then the answer / next step is... |
|---|---|
| My materials aren't showing up in my library. (Students and Faculty) | Confirm the term has started or is within two weeks of starting and you have waited 24 hours since any changes were made to your library. If it has, contact your campus store or BibliU support. If not, wait for the two-week window. |
| How far in advance of class can I see my materials? (Faculty) | Materials appear two (2) weeks before the start of class (1 week for short or Summer semesters). |
| A student was added to my course yesterday but doesn't see materials. (Faculty) | Wait until the next morning. The 12 a.m.–5 a.m. enrollment sync will pick up the change. |
| I was just assigned to teach a class, but my library hasn't updated. (Faculty) | Wait until the next morning. The 12 a.m.–5 a.m. courses-and-sections sync will pick up the change. |
| My BibliU Library is still not correct after 24 hours. What should I do? (Student) | Reach out to BibliU Support with the course name and code and the date the change was made. |
| How do I know if I'm using ebook, code-free, or coded courseware? (Student) | Click the place holder with the title of your course. eBooks open in the Reader. Code-free and Coded coursware place holders simply directs students to the Learning Management System (LMS). |
| I can't access my courseware. Who do I contact? (Student) | Contact BibliU Support. Reference the college, course and material in the request. Include screenshots if possible. |
| I can access the courseware, but something's broken inside it. (Student or Faculty) | Contact the publisher directly. BibliU does not own content inside the courseware. |
| My students are seeing a paywall in their code-free courseware. (Faculty) | Confirm students click the courseware link from inside the LMS course, not an external link. If so, and they are still seeing a paywall, ask them to wait 24-hours if they recently added the material and then ask them to contact BibliU Support. |
| Where do my students get their access code for coded courseware? | Students will open the BibliU Library, find the course material place holder for "Courseware," copy the access code, paste it into the publisher link the faculty provided inside the LMS. The faculty must ensure that the publisher link is included in the LMS. |
| Will the code remain in the courseware place holder all semester? (Student) | Yes. The code stays in the place holder for the duration of the term so students can re-reference it. |
| Can I use a publisher-provided access code instead of the BibliU code? | Students should copy the code from BibliU only. Faculty should not use the BibliU code, but rather contact the publisher for a free instructor code. |
| Why does my book show a different edition than the one I submitted? (Faculty) | BibliU defaults to the most current edition. Confirm with your publisher rep what changed; if you need the prior edition, open a BibliU Support ticket with course and CRN. |
| Will I be notified if a newer edition becomes available? (Faculty) | Your publisher should notify you when a new edition becomes available. You can also confirm on the Adoption Tool Booklist tab. |
| Why don't I see the purple opt-out bar that my students mentioned? | For students, you may be past the opt-out deadline or your institution may not provide the opt-out option. For faculty, this is expected. The purple bar is student-only. |
| Can I get an instructor copy of my material through BibliU? (Faculty) | Open a BibliU Support ticket with the course, CRN, and material. Some titles route to the publisher rep. |
| I forgot to accept cookies and now the BibliU page won't load. | Reload the page and accept cookies when prompted. If the prompt doesn't return, clear site cookies for Bibliu.com and reload. |
| My Single Sign On (SSO) says my account isn't recognized. | Sign in with your college email. If still not recognized, open a BibliU Support ticket from your SSO session. |
| The wrong semester or course list is showing. | Confirm the semester via your campus store or BibliU Support. Materials show two weeks pre-term and stay visible per institution policy. Any changes to your course materials will be subject to the 24-hour wait window. |
| The favorite icon (heart) isn't saving. | Refresh the library, try a different browser such as Chrome; if still not saving, contact BibliU Support. |
| The eBook Reader won't load. | Reload the page, accept cookies, try a different browser. If still failing, contact BibliU Support. |
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