Introduction

We are sorry to hear you are encountering this challenge while using the BibliU reader! We’ve summarised a few troubleshooting tips here to help you resolve these issues. 

We have attached two articles below to guide you through the next steps if your book is not loading, or if you encounter an error message. 

Troubleshooting

Here are a few steps you should take if you encounter an issue with the platform: 

• Try using the latest version of Google Chrome
• Try using one of our native apps
• Try clearing your browser’s cache
• Check our status page to see if there is an ongoing problem
• Test the connection and speed of your internet

Escalating the Issue

If you are still having difficulties finding or accessing your book, please contact us at support@bibliu.com and provide the following details so we can start investigating your concern:

• your institution or university
• your program/course and current stage
• the complete title and author or URL of the book/s you are trying to access
• your Unique Identifier in the app (For more information on how you can obtain this detail, please visit this Help Article: Sharing your Unique Identifier with Support)
• a screen-recording video of the issue or screenshots of the error (if possible)

Articles 

My book is not loading

I am seeing an error message