Introduction

We are sorry to hear you are encountering this challenge while using the BibliU reader! We’ve summarised a few troubleshooting tips here to help you resolve these issues. 

We have attached two articles below to guide you through the next steps if your book is not loading, or if you encounter an error message. 

Troubleshooting

Here are a few steps you should take if you encounter an issue with the platform: 

• Try using the latest version of Google Chrome
• Try using one of our native apps
• Try clearing your browser’s cache
• Check our status page to see if there is an ongoing problem
• Test the connection and speed of your internet

Articles 

My book is not loading

I am seeing an error message