I received the wrong textbook for my course. Can you help me get the correct one?

If you have received the wrong textbook for your course through BibliU, we are here to help you get the correct materials promptly. Ensuring you have the right resources on Day 1 is essential for your academic success.

Steps to Resolve Receiving the Wrong Textbook

Please follow these instructions to report and resolve the issue efficiently:

1. Provide your course details, including the course name, code, and instructor if possible.
2. Capture and submit a screenshot of any error message or incorrect textbook details you received on BibliU.
3. Include your Unique Identifier (e.g., student ID or BibliU account ID) when contacting support.

For issues involving printed materials, please contact your campus bookstore directly. They will assist you with returns or exchanges according to their policies.

How to Contact BibliU Support

To ensure quick assistance, please submit the above information through your institution’s designated support channel or directly via the BibliU support portal by using the Chat feature in your library. Our dedicated team will review your case and work promptly to provide you with the correct textbook access.

Additional Tips

• Keep your device connected to the internet to receive updated versions of your course materials instantly.
• Check your BibliU app or platform notifications regularly for updates on your textbook request.
• If you encounter further difficulties, don’t hesitate to reach out immediately to ensure your learning is not delayed.

Our Commitment

BibliU is committed to providing affordable, accessible, and equitable learning materials. We strive to deliver the correct textbooks to all students on Day 1 of their courses, supporting your educational journey with innovative technology and responsive customer service.

Thank you for choosing BibliU. Please contact us if you need any further assistance or resources related to your course materials.