Textbook Formatting or Display Issues

We want your reading experience to be as smooth as possible! If something looks off — missing images, unusual fonts, or pages not loading — here are some quick things to try.

Text Looks Garbled or Fonts Seem Wrong

Try switching between publisher layout and reflowable text view in the BibliU reader. For some titles, one view renders much more cleanly depending on your device — it's a great quick fix!

Images or Diagrams Are Missing

Try refreshing the page or switching to a stronger network. Images can sometimes be slow to load on a weaker connection. If it keeps happening, it may be a content packaging issue on the publisher's side — and we're happy to follow up on that for you.

Page Layout Looks Broken or Overlapping

Clear your browser cache and reload the page. You can also try adjusting your browser zoom level — some layouts are a little sensitive to that. If you're on the desktop app, a quick close and reopen usually does the trick!

Pages Not Loading or Stuck on a Spinner

Check your internet connection first, then try a different browser or switch between the web app and desktop app. This usually resolves it!

Still Having Trouble? Let Us Help!

We're here for you! Reach out to support@bibliu.com with the following and we'll get to the bottom of it:

• Your Unique Identifier (see: Sharing your Unique Identifier with Support)
• The full title and author of the affected book
• A description of what's happening and which pages or sections are affected
• Screenshots or a screen recording if you're able to capture it